1. Introduction

The protection and security of personal data is of paramount importance to the Straumann Group. We collect and process personal data in compliance with the applicable data protection and privacy laws and regulations, including the GDPR (EU Data Protection Regulation).

It is important for us that you are aware of which personal data are collected when you visit our website and when you make use of our services or offers. We also want you to be aware of how we use this data subsequently. Our privacy notice provides information on this and about how we protect your personal data from manipulation, loss, destruction or improper use.

2. How safe is your data?

We take technical and organizational security measures to protect your personal data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. The measures are designed to ensure the confidentiality and integrity of your data and to ensure the continued availability and resilience of the systems and services processing them. Our security measures include encryption of your data, firewalls and password protection. Our data processing and security measures are improved constantly in line with technological developments. Please note, however, that you are solely responsible for using adequately secured devices (e.g. antivirus software) when accessing our websites and services in order to avoid any unauthorized access by third parties.

3. How do we use your personal data?

‘Personal data’ refers to any information that identifies, or can be used to identify, you personally, for example your name, address, phone number, email address or invoicing details. We collect and process Personal Data only if permitted by law or if you have given prior consent. We will process and store your information as long as we are required to do so by law or until the reasonable fulfilment of the purpose for which it was collected; for your revocation, withdrawal and deletion rights please see sections 4 and 10 below.

Our processing of your Personal Data depends on your interaction with us and requires your consent or a legal basis. It includes the following:

a. Contact and information requests
We use your Personal Data to process and respond to your contact and information requests.

b. eShop
We use your Personal Data for registration in our eShop, to process your orders and for invoicing. Your Personal Data may further be used to improve the eShop and for marketing purposes. Your details will also be processed by our production partners and for shipping the products you order as well as to address your inquiries about products.

c. Offline and online Marketing
We may inform you about our products, services, training courses, events and customer surveys in the field of dentistry. We may also conduct customer analysis, which may include the combination of data we receive from you offline and online, in order to provide you with customized information or offers as well as courses, events and customer satisfaction surveys which may be of interest to you in the field of dentistry.

d. Course & event registrations
We use your Personal Data to carry out registration for courses and events, including invoicing, and provide you with information about the course or event. Where applicable and indicated, your details will also be processed by our cooperation partners for the execution and/organization of the courses and events.

e. Online job applications
When you apply for a job opening, training opportunity or internship with us, we use and process your address, telecommunication and application data for the purpose of processing and evaluating your application and contacting you.

4. Required information

If a data-collection form contains data fields that are marked as mandatory or with an asterisk (*), the provision of such information is either required by law or by contract, or may be needed for the conclusion of a contract, provision of services or the fulfillment of the stated purpose. If you do not provide the required information, this may result in us not being able to fulfill a contract or the requested service not being provided or the stated purpose not being achievable.

5. With whom do we share your data?

Your Personal Data may be shared with third-party service providers, suppliers and other cooperation partners used by the Straumann Group for processing your orders, requests and registrations for courses and events. Your Personal Data may also be shared with third-party service providers that provide support services to the Straumann Group, including, for example, printers, lettershops, call centers, advertising agencies, internet and IT service providers and data centers. In addition, we may share your information with other affiliates of the Straumann Group, in particular for support, processing, supply or marketing purposes.

Our service providers, suppliers and other cooperation partners may only pro