Privacy notice

1. Our Data Protection Principles:

The protection and security of your personal data is of paramount importance to ClearCorrect and its service providers (“ClearCorrect”).  The use of your personal data at ClearCorrect is in strict compliance with data protection regulations in order to make you feel secure with us in matters of data protection.

It is important to us that you are always aware of which personal data is collected during your visit on our website and during the use of our services and offers as well as how we use said data afterwards.  The following notices are intended to provide you with information about this and also to inform you of how we protect your personal data from manipulation, loss, destruction, or improper use.

2. Collection and Use of Personal Data:

Personal Data is any data that allows for your personal identification, i.e. your name, address, phone number, or email address (“Personal Data”).  Personal Data is only collected, processed, or used by us if permitted by law or if you have given your prior consent.

The collection, processing, or use of your Personal Data is used in particular for the following purposes:

a. Contact Request
We may use your Personal Data to process your request to get in contact with you.

b. Online and Offline Advertising
We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you.

c.  Disclosure

We may disclose personal information that we collect or that you provide as described in this Privacy Notice:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

Your personal information may also be used to help potential patients identify you through our Doctor Locator service.  

d. Right to Object to Advertising:
You can object at any time to the use of your Personal Data for advertising or market research purposes.  You may also withdraw your consent at any time.  For this, simply send a short message by mail to:  ClearCorrect Privacy, 21 Cypress Blvd., Ste. 1010, Round Rock, TX 78665, via email to privacy@ClearCorrect.com, or by 1-888-331-3323.

e. Online Applications:
When you apply online for a job opening, training opportunity, or internship with us, your information is used for the sole purpose of processing your application.  As soon as your data is no longer needed it is deleted or destroyed, as the case may be.

f. Sale of Personal Information:

ClearCorrect does not and will not sell your personal information.

3. Notice at Collection (California Residents):

This notice applies to California residents and outlines the categories of personal information that we collect and use to provide, develop, and improve the products and services we offer to our customers.  This notice supplements our Terms and Conditions, which contain additional information.

a. Categories of Information and Purposes of Use:

Information you provide to us: Categories of information collected that you may provide to us: Purposes of use:
Contact information & account information:
  • Name
  • Address
  • Telephone number
  • Email address
  • National Provider Identification (NPI number)
  • Username
  • Names and contact information of office colleagues and staff
  • Payment information
  • Account creation
  • Provide the services and customer service
  • Communicate with you
  • Purchase and delivery of products and services
  • Assist potential patients to identify you through our Doctor Locator service
  • Our marketing and advertising purposes
  • Educational programs
  • Security, fraud, and legal compliance
Customer service & maintenance interaction information:
  • Questions or messages you address to us directly through online forms, email, telephone, or mail
  • Summaries or voice recordings of your interactions with Provider Services
  • Communicate with you
  • Provide, troubleshoot, and improve our services
  • Bug detection and error reporting
  • Security, fraud, and legal compliance
User interest information:
  • ·Your participation in discussion boards and community features related to ClearCorrect and sponsored events
  • Provide, troubleshoot, and improve our services
  • Our marketing and advertising purposes
Payment and transactional information:
  • To process payments and information about your transactions and purchases with us
  • Complete a purchase
  • Communicate with you
  • Our marketing and advertising purposes
  • Provide, troubleshoot, and improve our services
  • Bug detection and error reporting
  • Security, fraud, and legal compliance
User-generated content:
  • Comments, reviews, and feedback or testimonials you provide about our products and services
  • Communicate with you
  • Provide, troubleshoot, and improve our services
  • Understand your interests and engage in research, analysis, and reports
  • Bug detection and error reporting
  • Security, fraud, and legal compliance
Survey information:
  • Participation in our event surveys
  • Administer the survey
  • Communicate with you
  • Provide, troubleshoot, and improve our services
Device information
  • Internet Protocol (IP) address
  • Location of your device or computer
  • Personalize your experience and customize the services
  • Provide, troubleshoot, and improve our services
  • Our marketing and advertising purposes
  • Bug detection and error reporting
  • Security, fraud, and legal compliance
Research:
  • If you choose to participate in  a research study related to our products and services, information provided in connection with such research
  • Facilitate and complete the research study
  • Communicate with you
  • Improve services

b. Right to Know and Right to Deletion (California Residents):

You have the right to request that ClearCorrect disclose what Personal Information is collected, used, and disclosed up to two times in a 12-month period, free of charge.  We will respond within 45-days of receiving your request, unless we request an extension.  In the event that a 45-day extension is required, we will notify you of the extension within the initial 45-day period.

You further have the right to request that ClearCorrect delete your Personal Information collected or maintained by ClearCorrect.  In order to comply with a request for information or deletion and verify the identity of the requester, ClearCorrect may require the requester to verify up to 3 pieces of Personal Information maintained by ClearCorrect.  To request data on Personal Information collected, used, or disclosed, or to request a deletion of your Personal Information you may contact us at:  ClearCorrect Privacy, 21 Cypress Blvd., Ste. 1010, Round Rock, TX 78665, via email to privacy@ClearCorrect.com, or by 1-888-331-3323.

4. Cookies and Web Tracking:

a. Cookies:
“Cookies” are used in some areas to make our website user-friendly and to customize it to fit your needs in an optimal way.  “Cookies” are small text files stored locally on the hard drive of your computer.  They are there to keep available information for retrieval at a later time in order to facilitate the use of our online services.  When your visit is over and you close the browser you were using, cookies are deleted automatically.

b. Web Tracking:
When using our website, we also use cookies to allow for the analysis of your use of the website (web tracking).  The information generated by the cookies about your use of our website (search engines used, search terms used, languages used, visitor origins by country, browser and plugins used, the referrer, the length of stay, entry and exit pages, cancellation rates, and IP address) is anonymous and used solely for statistical purposes.  This information is used separately from Personal Data.  The two sets of data are not merged; therefore, they are not indicative of Personal Data and one cannot generate any such conclusions therefrom.

c. Google Analytics:
This website uses Google Analytics, a Google Inc. (“Google”) provided web analysis service.  Google Analytics uses “cookies” – small text files stored on your hard drive to enable an analysis of your use of the website.  Cookies-generated information concerning your use of the website is transmitted to, and stored on one of Google’s servers in the U.S.

However, by activation of the IP anonymization on this website, your IP address will be abbreviated beforehand by Google within Member States of the European Union or other parties to the Agreement on the European Economic Area.  Only in exceptional cases is the complete IP address transmitted to a Google server in the U.S. and abbreviated there.

On behalf of this website’s operator, Google will use this information to evaluate your use of the website, compiling website activity reports and providing the website’s operator with further website and Internet related services.  The abbreviated IP address transmitted in the context of Google Analytics by your browser is not associated with any other data held by Google.

You may prevent the storage of cookies by adjusting your browser’s software settings; in this case however, we must point out that you might not be able to access the full extent of all of the website’s features.

Additionally, you can prevent the cookie-generated data concerning your use of the website (including your abbreviated IP address) from being transferred and processed by Google by downloading and installing the browser plugin available under the following link:  http://tools.google.com/dlpage/gaoptout?hl=de

d. Approval or Rejection of Cookies:
You can approve or reject the use of cookies – also for web tracking, through the settings of your web browser.  You can set your browser so that it either notifies you when cookies are being enabled or reject cookies altogether.  However, when you reject cookies you cannot use all the features of our website.  The following links allow you to inquire about this possibility for the most popular browsers:

Internet Explorer: https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectslug=Cookies&redirectlocale=en-US

Google Chrome:  https://support.google.com/chrome/answer/95647?hl=en

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Opera: https://help.opera.com/en/latest/web-preferences/

5. Data Security:

We and our service providers take technical and organizational security measures to protect stored Personal Data against accidental or intentional manipulation, loss, destruction, or against access by unauthorized persons.  Our data processing and security measures are improved continuously to fall in line with technological developments.

6. Information:

If you have any questions about ClearCorrect’s collection and use of your Personal Data, we will gladly provide you with information concerning the data stored about you immediately at any time and free of charge.  Please send your message by mail to:  ClearCorrect Privacy, 21 Cypress Blvd., Ste. 1010, Round Rock, TX 78665, via email to privacy@clearcorrect.com, or by 1-888-331-3323.

7. For Consumers with Disabilities:

Consumers with disabilities may request the Privacy Notice (California Residents) at any time and free of charge.  Please send your request by mail to:  ClearCorrect Privacy, 21 Cypress Blvd., Ste. 1010, Round Rock, TX 78665, via email to privacy@clearcorrect.com, or by 1-888-331-3323.

8. Amendments:

It is necessary to adapt the content of the present Privacy Notice from time to time.  Therefore, we reserve the right to amend it at any time.  The amended version of the privacy notice will also be published here.  Therefore, when you revisit us you should read through the privacy notice again.

By email: privacy@clearcorrect.com

By mail: 

ClearCorrect Privacy
21 Cypress Blvd
Round Rock, TX 78665
USA

Version: December 2020

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